dk wing Privacy Policy

1 Scope of Data Collection

dk wing collects certain personal information from users in order to provide quality services on its platform. This data collection is done solely for the purpose of improving service standards and meeting legal obligations.

1.1 Identity Information

At the time of registration, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Bangladesh National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

We record payment-related information for processing deposits and withdrawals. This includes bKash, Nagad, Rocket, or Upay account numbers and bank transfer details. Complete payment credentials are not stored with us — only the information needed to identify a transaction is retained.

1.3 Usage Information

When you play games or place bets on the dk wing platform, a log of your activity is automatically generated. This log includes login time, game type, bet amount, and browser type.

2 Methods of Data Collection

dk wing collects user information in various ways. Data collection is always done with your consent and for defined purposes.

2.1 Information Provided Directly

You provide information directly when filling out the registration form, going through the identity verification process, and when contacting us via live chat or email support.

2.2 Automatically Collected Information

Our servers and applications automatically log your device's IP address, browser version, operating system, and your navigation path on the platform. This information is necessary to maintain the security and performance of the site.

2.3 Through Third Parties

For the purposes of identity verification or fraud prevention, information may sometimes be verified through Bangladesh government databases or approved verification services.

3 Purpose of Data Use

The information we collect is used only for specific and lawful purposes. dk wing never sells your personal information commercially.

• Account creation, management, and identity verification
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP benefits
• Customer support and complaint resolution
• Fraud detection and account protection
• Technical improvement and performance enhancement of the platform
• Record-keeping to comply with applicable laws and regulations

Detailed information about dk wing is available on our about page, where you can learn more about our operations and values.

4 Data Storage and Security

dk wing treats the protection of user data as its highest priority. We apply industry-standard technical and administrative measures.

4.1 Encryption and SSL Protection

All our data transfers are encrypted using SSL (Secure Socket Layer) technology. Your login credentials and financial information are also encrypted before being stored on the server.

4.2 Access Control

Only authorised dk wing staff can access your personal information. A log is kept of every access and is audited regularly. Staff cannot view any information beyond what is required for their assigned responsibilities.

4.3 Server Security

Our server facilities are under 24-hour security monitoring. Data is kept secure through firewalls, intrusion detection systems, and regular security assessments.

Please note, however, that no transfer of information over the internet is 100% secure. Use a strong password for your account and do not share it with anyone.

5 Sharing Data with Third Parties

dk wing does not sell your personal information to third parties. However, information may be shared in a limited way in the following cases:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game provider studios, and technology service providers receive the information necessary to operate the platform. These partners are contractually bound to protect the data.

5.2 Legal Obligations

Information may be provided in response to a valid request from authorities under applicable Bangladesh law. Only the specifically requested information is provided in such cases.

5.3 Fraud Prevention

If account fraud or money laundering is suspected, relevant information may be disclosed under the applicable regulatory framework.

6 Cookies and Tracking Technologies

The dk wing website and app use cookies and similar technologies to improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences, and handling security-related tasks. Without them, the platform will not function properly.

6.2 Analytics Cookies

Analytics cookies are used to collect information about how many users visit the site, which pages are used most, and how users navigate the site. This information is completely anonymous.

6.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may prevent some features of the platform from working.

7 Privacy of Minors

dk wing is for users aged 21 and above only. We do not knowingly collect information from any minor. An age verification process is followed at the time of registration.

If we are informed that a minor has opened an account, that account will be closed immediately and all associated information will be deleted. Read our Responsible Gaming Guidelines to learn more about our position on responsible gaming.

8 User Rights

Every user of the dk wing platform has the following rights regarding their own personal information:

8.1 Right to Access

You may request from us at any time to know what information is stored about you. We will provide that information to you within a set timeframe.

8.2 Right to Correction

If there is any error in your information, contact our support team to have it corrected. The correct information will be updated after your identity is verified.

8.3 Right to Deletion

After closing your account, if there is no legal obligation to retain the data, you may request that your personal information be deleted from our database. However, financial transaction records are kept for a set period for legal reasons.

8.4 Data Portability

In certain circumstances, you may request an export of your data in a convenient format. Contact our support team to use this option.

9 Data Retention Period

dk wing retains your information only for as long as necessary. Different retention periods apply to different types of information:

• Account Information: For the duration the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period required under applicable Bangladesh law.
• Gaming Logs and Activity Records: As required by applicable law and internal policy.
• Communication Records (chat, email): For a set period for the purpose of improving support quality.

Once the retention period ends, data is securely deleted or anonymised.

10 Policy Changes

dk wing reserves the right to update this privacy policy over time. If there are any significant changes, a notice will be posted on the platform and a message will be sent to the registered email address.

The updated policy will take effect from the date it is published. Continued use of the platform after any changes means you are considered to have accepted the updated policy. If you have any questions about any part of the policy, visit our FAQ section.

11 Contact

If you have any questions or concerns about this privacy policy, or if you wish to make any request regarding your information, please contact our support team.